AI VOICE AGENTS FOR FREIGHT BROKERS
Bearworks calls carriers about open loads and shipment status. Get availability, ETAs, and delay details back to your brokerage.
TWO CALL FLOWS
Call your carrier contacts about open loads. Capture equipment, empty time, lane interest, and callback details.
“Do you have a dry van for a pickup near Dallas tomorrow, delivering to Atlanta?”
Carrier approval, rate discussion, and tender.
Collect pickup and delivery status, location, ETAs, and delay reasons.
“Have you checked in for load 4821’s pickup?”
Customer update or recovery plan when late.
CALL RESULTS
Review call history, transcripts, and outcomes. Your team handles carrier approval, rates, tenders, and service exceptions.
Dock delay mentioned. Operator to review before customer update.
CALL TIME CALCULATOR
Enter your weekly loads, calls per load, and average call length.
Estimates current call time. Actual time savings depend on the workflow.
COMMON QUESTIONS
Start with one call type. Together, we define the contacts, load details, questions, calling rules, and how your team receives the results.
Connections and status writeback are scoped and tested for your system. Bring your TMS or load board to the demo so we can identify the data and connections your workflow needs.
Bearworks provides call history, transcripts, and outcomes. During setup, we define which details your team needs to capture and review.
Start with gathering carrier availability, interest, and rate expectations. Your team handles carrier approval, pricing, and booking. Any further automation requires explicit rules and tested system connections.
A Bearworks voice agent can answer incoming calls on a connected number. We define the callback questions and next steps during setup.
YOUR FIRST FREIGHT CALL FLOW
Bring a carrier outreach or shipment check call. We’ll show what the agent asks, what it captures, and where your team steps in.